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Old 06-15-2004, 05:42 PM   #1
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Join Date: Jun 2004
Location: Richmond VA
Posts: 6
Kahr Problems

New member here and I just discovered this site a couple of days ago. I am glad to find out that I am not the only one that has had problems with my Kahr but like most of you, I just can't part with it. My reason is that I am a small guy and it is the only gun I've found that I can conceal comfortably. If Glock or Sig ever makes a single stack micro gun, I will dump this in a heartbeat.
If you compare the Kahr to all my other guns, it's the worst of the bunch. I have yet to have any problem with my Sigs and Springfield and I've had these long before I got the Kahr.
My biggest problem is with customer service. I have no one to compare them to but they are the worst. About the only person there that you can count on doing what they're telling you they are going to do is Dottie. She calls back when she says she will. Forget using their email and voicemail. You will not get any response.
There, I've vented and I feel better now. Thank You.
 
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Old 06-16-2004, 01:17 PM   #2
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Join Date: Aug 2003
Location: oklahoma city
Posts: 21
problems

Didn't you get your problem resolved?
 
Old 06-16-2004, 01:26 PM   #3
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Join Date: Dec 2003
Posts: 202
Send a Fax to Frank Harris - the fax number in on their web site... Dottie should be able to take care of whatever problem you are having, however.
 
Old 06-16-2004, 02:13 PM   #4
Member
 
Join Date: Jun 2003
Posts: 79
While I understand my answer doesn't help you much I would like to
tell you quality control and service "is" a major issue with many products
we buy now, most companies have forgotton the idea of, quality product,
good service, good price, now the idea is simply get the product out the
door and hope the consumer is too busy or don't care if the product is
poor. We the consumer are somewhat at fault because we do not complain
enough, many young folks now have grown up in a throw away society
and see all this as normal. My thought is complain to anyone who will
listen, up to the AG in your state if the problem is bad enough.
Sorry, but poor service/quality control is a big issue with me.
 
Old 06-16-2004, 10:09 PM   #5
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Join Date: Jul 2002
Posts: 136
I hope your issue gets fixed soon, however my only enounter with Kahr's customer service has been great!

I sent an email late at night about the sharp edge my PM9 has on its slidestop. Dottie replied back to my email first thing in the morning and indicated that early models were sharp and they had added a radius to the edge, but people still complained about it so they are now polishing the radius on the slidestop to smooth things up. She then proceeded to ship me out a replacement slidestop the same day.

Not a serious issue but great communictions go a long way with me, thumbs up to Dottie!
 
Old 06-17-2004, 05:30 PM   #6
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Join Date: Jun 2004
Location: V I R G I N I A
Posts: 45
I have also had very satisfactory experiences with Kahr customer service/tech support.
 
Old 06-19-2004, 11:11 AM   #7
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Join Date: Jun 2004
Location: Richmond VA
Posts: 6
My initial dealings with them....

...were satisfactory too until the last problem became a major one. The piece of the trigger bar that engages the cocking cam broke off during a range session after I received my gun back from them for a different problem. It took two months to resolve that issue.

Were everyone of my issues resolve? Yes, but none should have take as long as it did. That is where my major problem is.

Stealther had a response the next day on his email. I sent four emails back in January and never got a reponse. I left messages on their tech support voicemail and finally got response two weeks later from my initial message.

For ths reason, I think a red flag goes up whenever I call up there.

I still love my Kahr hough.
 
Old 06-20-2004, 01:09 PM   #8
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Join Date: Apr 2004
Location: Georgia
Posts: 3
Kahr customer service

The corporate office ignores email and phone calls, true. But if you want customer service that is superior to anyones, contact Sandy or Heather or Arnold at the NH plant, you won't find better people to deal with your problem.
I bought a PM40, my first Kahr. the slide remained open the first round I tried to fire thru it, broken spring, sent it to the factory and they turned it around in less than a week but it would not go into battery no matter what brand of ammo I tried: sent it back to factory, Arnold polished feed ramp and chamber and sent it back in less than a week. Took it to range and was doing great with Hornaday 155 gr ext until a case ruptured and gun kaboomed in my hand. Sent it back, 3rd time, and between Sandy, Heather and Arnold, Kahr replaced it with a MK40. I'm no engineer or gunsmith but I believe that the .40S&W is just too robust for a polomer frame gun that only weights a pound. I love the MK40 and have had NO problem with it, one of my 4 favorite carry guns: Sig P245, Sig P239 (.40S&W) G23 are the other 3. I don't own a 9mm and never will.

A fight doesn't determine who is right, it determines who is left.
 
Old 06-20-2004, 02:22 PM   #9
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Join Date: Apr 2004
Posts: 17
Re: Kahr customer service

Quote:
Originally Posted by tedthetoter
The corporate office ignores email and phone calls, true. But if you want customer service that is superior to anyones, contact Sandy or Heather or Arnold at the NH plant, you won't find better people to deal with your problem.
Great piece of information there buddy, now just how exactly is someone supposed to contact Sandy or Heather or Arnold?? Do you have email addresses or phone numbers for them??? :roll:
 
Old 06-20-2004, 04:02 PM   #10
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Join Date: Dec 2003
Posts: 202
Customer Support/Service: 508-795-3919
Heather Extension 309
Dottie Herold Extension 331

Email address is on their website (Customer Service)

I hope this helps... also, you might want to join the Kahr Club at Glock Talk.
 
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