Pistolsmith

Go Back   Pistolsmith > Pistol Forum > Kahr Pistols


Reply
 
LinkBack Thread Tools Display Modes
Old 06-15-2004, 05:42 PM   #1
Junior Member
 
Join Date: Jun 2004
Location: Richmond VA
Posts: 6
Kahr Problems

New member here and I just discovered this site a couple of days ago. I am glad to find out that I am not the only one that has had problems with my Kahr but like most of you, I just can't part with it. My reason is that I am a small guy and it is the only gun I've found that I can conceal comfortably. If Glock or Sig ever makes a single stack micro gun, I will dump this in a heartbeat.
If you compare the Kahr to all my other guns, it's the worst of the bunch. I have yet to have any problem with my Sigs and Springfield and I've had these long before I got the Kahr.
My biggest problem is with customer service. I have no one to compare them to but they are the worst. About the only person there that you can count on doing what they're telling you they are going to do is Dottie. She calls back when she says she will. Forget using their email and voicemail. You will not get any response.
There, I've vented and I feel better now. Thank You.
 
Remove Ads
Old 06-16-2004, 01:17 PM   #2
Junior Member
 
Join Date: Aug 2003
Location: oklahoma city
Posts: 21
problems

Didn't you get your problem resolved?
 
Old 06-16-2004, 01:26 PM   #3
Senior Member
 
Join Date: Dec 2003
Posts: 202
Send a Fax to Frank Harris - the fax number in on their web site... Dottie should be able to take care of whatever problem you are having, however.
 
Old 06-16-2004, 02:13 PM   #4
Member
 
Join Date: Jun 2003
Posts: 79
While I understand my answer doesn't help you much I would like to
tell you quality control and service "is" a major issue with many products
we buy now, most companies have forgotton the idea of, quality product,
good service, good price, now the idea is simply get the product out the
door and hope the consumer is too busy or don't care if the product is
poor. We the consumer are somewhat at fault because we do not complain
enough, many young folks now have grown up in a throw away society
and see all this as normal. My thought is complain to anyone who will
listen, up to the AG in your state if the problem is bad enough.
Sorry, but poor service/quality control is a big issue with me.
 
Old 06-16-2004, 10:09 PM   #5
Senior Member
 
Join Date: Jul 2002
Posts: 136
I hope your issue gets fixed soon, however my only enounter with Kahr's customer service has been great!

I sent an email late at night about the sharp edge my PM9 has on its slidestop. Dottie replied back to my email first thing in the morning and indicated that early models were sharp and they had added a radius to the edge, but people still complained about it so they are now polishing the radius on the slidestop to smooth things up. She then proceeded to ship me out a replacement slidestop the same day.

Not a serious issue but great communictions go a long way with me, thumbs up to Dottie!
 
Old 06-17-2004, 05:30 PM   #6
Member
 
Join Date: Jun 2004
Location: V I R G I N I A
Posts: 45
I have also had very satisfactory experiences with Kahr customer service/tech support.
 
Old 06-19-2004, 11:11 AM   #7
Junior Member
 
Join Date: Jun 2004
Location: Richmond VA
Posts: 6
My initial dealings with them....

...were satisfactory too until the last problem became a major one. The piece of the trigger bar that engages the cocking cam broke off during a range session after I received my gun back from them for a different problem. It took two months to resolve that issue.

Were everyone of my issues resolve? Yes, but none should have take as long as it did. That is where my major problem is.

Stealther had a response the next day on his email. I sent four emails back in January and never got a reponse. I left messages on their tech support voicemail and finally got response two weeks later from my initial message.

For ths reason, I think a red flag goes up whenever I call up there.

I still love my Kahr hough.
 
Old 06-20-2004, 01:09 PM   #8
Junior Member
 
Join Date: Apr 2004
Location: Georgia
Posts: 3
Kahr customer service

The corporate office ignores email and phone calls, true. But if you want customer service that is superior to anyones, contact Sandy or Heather or Arnold at the NH plant, you won't find better people to deal with your problem.
I bought a PM40, my first Kahr. the slide remained open the first round I tried to fire thru it, broken spring, sent it to the factory and they turned it around in less than a week but it would not go into battery no matter what brand of ammo I tried: sent it back to factory, Arnold polished feed ramp and chamber and sent it back in less than a week. Took it to range and was doing great with Hornaday 155 gr ext until a case ruptured and gun kaboomed in my hand. Sent it back, 3rd time, and between Sandy, Heather and Arnold, Kahr replaced it with a MK40. I'm no engineer or gunsmith but I believe that the .40S&W is just too robust for a polomer frame gun that only weights a pound. I love the MK40 and have had NO problem with it, one of my 4 favorite carry guns: Sig P245, Sig P239 (.40S&W) G23 are the other 3. I don't own a 9mm and never will.

A fight doesn't determine who is right, it determines who is left.
 
Old 06-20-2004, 02:22 PM   #9
Junior Member
 
Join Date: Apr 2004
Posts: 17
Re: Kahr customer service

Quote:
Originally Posted by tedthetoter
The corporate office ignores email and phone calls, true. But if you want customer service that is superior to anyones, contact Sandy or Heather or Arnold at the NH plant, you won't find better people to deal with your problem.
Great piece of information there buddy, now just how exactly is someone supposed to contact Sandy or Heather or Arnold?? Do you have email addresses or phone numbers for them??? :roll:
 
Old 06-20-2004, 04:02 PM   #10
Senior Member
 
Join Date: Dec 2003
Posts: 202
Customer Support/Service: 508-795-3919
Heather Extension 309
Dottie Herold Extension 331

Email address is on their website (Customer Service)

I hope this helps... also, you might want to join the Kahr Club at Glock Talk.
 
Old 06-20-2004, 05:51 PM   #11
Junior Member
 
Join Date: Apr 2004
Posts: 17
Thanks for that info....hopefully I won't have to use it very often.
 
Old 07-16-2004, 07:20 PM   #12
Junior Member
 
Join Date: Nov 2002
Location: Buckeye, AZ
Posts: 17
I have sent them several e-mails asking for a local supplier for parts. No response!! I finally ordered the part (recoil spring assy.) off the web site and found out that it will be two to three weeks for them to pull the part, stuff it into a box, and give it to Fed-EX!!!
It also took four tries for their secure server to accept my credit card!!
Oh well!!
The gun has been in the safe for several months now, so a couple three weeks ain't gunna matter!! :roll:
 
Old 07-17-2004, 05:03 AM   #13
Senior Member
 
Join Date: Jan 2003
Location: Tucson, AZ
Posts: 382
denfoote,

If all you need is the recoil guide assembly, look at the Wolff springs site.
I replaced the assembly in my Mk9 with a Wolff assembly. It was "drop in", no fitting, and it works fine.

I've ordered grips, a holster, extra screws, and a magazine from Kahr with no problems. Some orders were online and some by phone,

John
 
Old 07-21-2004, 05:03 AM   #14
Junior Member
 
Join Date: Jul 2004
Posts: 5
Kahr Customer Service

I also recently purchased a PM9 based on size and positive reviews in the rags. When it came in at the local shop there was a slight ding imperfection on the slide. Nothing that would affect the performance but 700 clams is alot of money to me and I wanted it right. Instead of waiting for dealer to exchange I took and went out and shot it. It shot perfectly at the range but that ding kept bugging me. Next day I called Kahr and talked to Stefan Dorman in their service department. He said send him some pictures which I did.

Stef agreed to replace the slide and when I told him my patience is slim to none he said he would rush it through. I got it back in a week with new slides and Stf went ahead and changed and modified alot of the parts up to the curret revisions they have made to the gun. I WAS IMPRESSED.

I'll agree they are a bit slow on answering email, they seem to be gun makers and not techno geeks (which is good IMO). So phone calls are definitely the quicker response route but I was extremely impressed with the way they handled an admittedly nit pick on the finish of their product.

A+++
 
Old 08-13-2004, 10:25 PM   #15
Member
 
Join Date: Aug 2004
Location: North Texas
Posts: 34
I guess its standard for a supplier to inform potential customers 'Please allow two weeks for delivery'.

However, I rec'd my recoil springs on the 4th day.



.

salty..
 
Old 08-15-2004, 05:48 AM   #16
Junior Member
 
Join Date: Aug 2004
Location: Virginia
Posts: 9
Sorry some folks have experienced problems. I think you'll see similar posts at just about any gun owner's webstie whether it be Glock SW, Colt, Beretta, etc. etc. Ditto for cars and any other consumer goods. The question is whether Kahr is any worse or better than the rest in terms customer service/quality control. Very hard to quantify without doing a true customer satisfaction survey.

For what it's worth, I am a new owner of a Kahr PM9 and I'm extremely satisfied as are most others judging from the posts I've read here and at the Glock site (Kahr Club). My PM9 so far has preformed flawlessly, shoots everything I put in it, and my emails to Kahr (routine questions) have been answered (within 48 hours).

I have absolutely no business connection with Kahr, just an owner. My 2-cents. Enjoy.
 
Old 08-15-2004, 06:32 AM   #17
Member
 
Join Date: Jun 2004
Location: V I R G I N I A
Posts: 45
I concur.

BTW, welcome to a fellow Virginian!
 
Old 08-15-2004, 07:34 AM   #18
Junior Member
 
Join Date: Aug 2004
Location: Virginia
Posts: 9
Thanks Cat. One thing to keep in mind also with these internet owner sites....folks with problems are more inclined to post than folks with no problems. Human nature. I have a 2004 Mini Cooper. Although independent customer satisfaction surveys indicate the overwelming majority of Mini owners love their cars, you'll still see a good number of negative posts at the two most popular Mini owner sites.

I bought the PM9 (for the same reason I bought a Kel-Tec P-3AT (.380) -there is nothing currently available outside of the $$Rohrbaugh (in 9mm) that comes close to size and weight. And the Rohr is not designed for +Ps. I consider the Kahr a far less troublesome gun than the Kel-tec (that's the reason I didn't get a P11) - you'll see a lot of quality control complaints directed against Kel-tec but then again, their customer service is terrific and their prices are low. Fortunately, my Kel-tec P-3AT is reliable and the best pocket gun I know but unlike the Kahr, it required tweaking before I deemed it reliable enough to carry, e.g. a fluff and buff. And it's not a gun you would want to take to the range every week.

I have exceeded my 2-cents. Sorry. :wink:
 
Old 09-09-2004, 07:44 AM   #19
Member
 
Join Date: Aug 2004
Location: North Texas
Posts: 34
I gotta add my nickels worth about the Kahrs..

Maybe I got lucky, I don't know. I have two Kahrs. Kahr #1 is the steel frame with factory 'night sights'. Kahr # 2 is the plastic frame with AO 'Big Dot' tritium sights.

I like 'em.

Although plastic frame guns are rated for 'plus P' ammo, it does not mean that a plastic frame and a skinny slide with low recoil mass and high velocity are gonna last very long.

Its nothing new about light weight frames not lasting as long as steel frames. 'Once upon a time' the model 19 Combat Magnum was touted as just about the best thing since bottled beer, sliced bread, progressive presses, or condoms. About that time a gent named Elmer Keith was advocating 36 caliber reloads of 158 SWC bullets @ about 1500 fps. These reloads worked, for a while. Then folks who used these Model 19s to keep the peace, their sanity, and lives intact started using 2 Model 19's. One for practice/training, the other for carry.

I suggest you do the same with your Kahrs. Train, test mags, ammo, carry options, etc., wih one, and carry the other.

Think about it far a mnt or two. Two pistols, same mags for both guns, same holsters, same ammunition, same presentation, same trigger familarity, one for training and the other for defensive carry.

If you wanna use 'Plus P' ammo in a plastic frame, skinny slide, defensive sidearm, don't expect a whole lot of longevity or reliability. It just ain't/can't gonna happen. Maybe we could repeal a couple of the Laws of Physics by using stiffer recoil springs and changing them more often. I dunno, but I do like my Kahrs. Two of them, one steel, one plastic. They both work with 'Plus P' ammunition, but I suspect that the plastic one will break before the steel one does.

I sure do want a aluminum frame Commander, pre 1970. But would not expect it to last as long as a steel frame pre 1970 'specially with "Plus P ammunition'


salty.
 
Old 09-26-2004, 04:59 PM   #20
Junior Member
 
Join Date: Sep 2004
Location: Louisville, KY
Posts: 1
My P40 had several problems, the worst of which was failure to reliably feed Golden Saber hollowpoints. I used the customer service numbers given earlier in this thread and wound up talking to Stefan. Fedex was at my house that day, Monday, and returned with my gun on Thursday. It had a new barrel, slide stop, magazine release and extractor. WHAT SERVICE!!! I had been a little disappointed with the gun initially, :cry: but with customer support like that I am one happy camper.
 
Old 09-26-2004, 07:35 PM   #21
Senior Member
 
Join Date: Mar 2001
Location: Las Cruces, NM
Posts: 118
I had to send my P9 back twice. The second time they decided to replace it, but they did not have one without night sights in stock. They said if I would accept it they would replace it with one with night sights. Guess what I said??

The first time they kept it a long time, and sent me two free magazines.

I have had excellent service from them, except waiting times were rather long. However, now that I have the new one, it has been 100% for several hundred rounds of all kinds.

I have had problems with about all the semi autos I have bought, and so I just expect it. If the customer service is good, and it gets fixed then I can handle it. It should not be that so many products require factory work, but it is.

Jerry

I would buy another in a heartbeat if I lost mine.
 
Old 10-08-2004, 04:24 PM   #22
Junior Member
 
Join Date: Oct 2004
Location: Mdford
Posts: 5
I am not the only one that has had problems with my Kahr

Hi Shortie

I also have a Kahr PM9 I have shot about 2500 rounds through it since I bought it last December. It has been a trouble free gun, and I believe a far cry from the worst gun I own, which I believe to be my Taurus P111
mellinium. I have not however had to contact either company for service....I use primarily Winchester 147 gr. TCMC and UMC 115 gr mc.
but they always feed, fire and eject properly and my groups are fairly tight. I am sure someone who is a better shot that I would have better groups. But my lil PM 9 has never jammed or failed to auto load. ..
Hope you get yours fixed, they are a nice little carry piece.
Jo Anne
 
Old 10-08-2004, 06:58 PM   #23
Senior Member
 
Join Date: Jan 2003
Location: Tucson, AZ
Posts: 382
JerryM,

You mention that you've had problems with most of your autos:

"I have had problems with about all the semi autos I have bought, and so I just expect it"

Could it be that you are limping wristing, not using the proper grip, canting the gun, etc.? Have other people had the same problems when they shoot your guns?

I was a rangemaster for two years and I have seen people who could not handle an auto but did very well with revolvers. I have also seen the reverse.

I suggest that, when you have a problem with a specific gun, have another shooter try it. If the problem persists, it may be the gun. If the other shooter has no problem, it may be you. In 50+ years of shooting, I have seen a number of people who could not handle a specific gun but did fine with others.

Over the years, I've shot all sorts of long guns and handguns without any serious problems with one exception: the HK P7/"squeeze cocker". Everytime I've tried one, I had problems and could not hit the broad side of a barn,

John
 
Old 10-09-2004, 03:06 PM   #24
Junior Member
 
Join Date: Jun 2004
Posts: 20
Re: I am not the only one that has had problems with my Kahr

Quote:
Originally Posted by bjoanne2000
I also have a Kahr PM9 I have shot about 2500 rounds through it since I bought it last December.
Jo Anne, have you replaced the recoil springs? Dottie told me in some recent email, they recommend replacement every 1000 rounds in PM9. Just an FYI.

Rgds,

Dan
 
Old 10-09-2004, 03:31 PM   #25
Junior Member
 
Join Date: Oct 2004
Location: Mdford
Posts: 5
have you replaced the recoil springs?

No I have not done anything but clean it, but that is a very good thought.
I never think of anything til it doesn't work...but the spring is something I DO need to replace.
thanks
Jo Anne
 
Reply

  Pistolsmith > Pistol Forum > Kahr Pistols


Search tags for this page
kahr gun problems
,
kahr mk40 problems
,
kahr p380 problems
,

kahr p40 problems

,
kahr pistol problems
,
kahr pm40 problems
,

kahr pm9 problems

,
kahr problems
,
problems with kahr pm9

Thread Tools
Display Modes


Similar Threads
Thread Thread Starter Forum Replies Last Post
Kahr T9 accuracy problems Bob Caldwell Kahr Pistols 2 07-31-2003 05:05 AM
Kahr Problems Wampus Cat Kahr Pistols 7 10-07-2002 12:35 AM
Kahr PM9 Range Report and Kahr Complaint SAWBONES Kahr Pistols 5 09-14-2002 09:00 PM
HELP--Kahr P40 Problems gulfvet Kahr Pistols 7 07-28-2002 07:15 PM
Kahr Problems Sam Kahr Pistols 29 09-17-2001 01:51 PM

Top Gun Sites Top Sites List


Powered by vBulletin 3.8.7
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Search Engine Friendly URLs by vBSEO 3.6.1
Copyright © 1999-2012 Pistolsmith. All rights reserved.