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Old 11-13-2011, 02:52 PM   #1
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G29

Just thought I would post here my recent experience with Glock customer service. I had to send my G29 back to them a few weeks ago because the slide would not disassemble and since it is still under factory warranty I wanted to see how their service was. Now, clearly I could have put it in a vise and put some work on it, but I decided to send it because the tech on the phone said I could upgrade the frame from a "SF" frame to a regular frame. I hated the "SF" frame. So when I filled out the work order I asked for the frame upgrade and gave them my credit card #.

Shaun, the tech that actually works for Glock called me a week after I shipped it and told me the previous guy had been mistaken and that the frames were not interchangeable on the slides. So I thanked him and told him to just send it back after he was able to remove the slide. He called me back an hour later and told me he would replace the "SF" frame pistol with a regular G29 pistol for FREE just because.

To me, this was both unexpected and AWESOME!! I have never had to deal with any firearm manufacturer repair department all the years I have owned firearms, this was the first time. Just thought I would post this experience about how well Glock treated me.
 
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Old 11-13-2011, 03:30 PM   #2
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FMJ:

I'm glad that they provided positive customer service like that. I've just had 2 wonderful customer service interactions with companies, One Springfield Armory and the other with MidwayUSA.

It truly warms my heart when a company does the "right thing".

Ray
 
Old 11-15-2011, 04:53 PM   #3
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That's why posts like this are so important. If a company does good to a fellow shooter then that's where I go to make my purchases.

Walter
 
 
Old 02-15-2012, 04:25 PM   #4
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they need to treat customers well, with everybody going out of buisness with this economy they cant afford any bad press.
 
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