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Old 10-18-2011, 04:49 PM   #1
Junior Member
Join Date: Nov 2006
Location: KY
Posts: 8
Kudos to Kahr Customer Service

I bought a CM9 from an online dealer. Came "new in box" and I didn't see any reason to doubt that as it didn't look as if the gun had been fired or used. However at the range about every 10 rounds the slide would not cycle and I had to manually eject the spent cartridge. I was disappointed even though I know Kahr suggests a 200 round break-in. At home I noticed the recoil spring was showing at the end of the slide and the end of the guide rod appeared to be missing the end cap. So I called Kahr and spoke with Rich who immediately offered to pay to have it shipped back to make it right. When I explained the missing end cap on the guide rod he told me that alone could be the problem and offered to send me a new assembly or pay to have the gun returned. I chose to try the new guide rod/spring assembly first and he sent it to me. First trip to the range with the new assembly and after 150 rounds of both HP and hard ball there was not one single malfunction. Second trip to range with over 200 rounds and not one hiccup!. The gun is great.
I'm doubting that Kahr shipped the gun with the guide rod cap missing. My supicions are that it happened at the dealers and they sold it to me that way. At any rate Kahr and Rich were great to work with!!
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