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Old 12-10-2002, 10:42 PM   #21
 
Join Date: Nov 2002
Posts: 19
Next range trip

I finally got to the range again. This time, I fired a mix of CCI Blazer 180gr and 155gr ammo, plus some gold dot 155gr.

The slide locked back once. I am really not sure at this point if it is my fault or not. I'll make another range trip and see.

One interesting thing happened. Earlier I posted a note about how much my hand hurt after firing 155gr CCI Blazer TMJ. It would seem I had a few boxes of ammo that were extra hot. Other boxes of both 180gr and 155gr fired just fine, with no unreasonable recall or pain.

I am now very concerned about CCI Blazer ammo. I like S&B better anyhow so I might just switch.
 
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Old 12-19-2002, 08:50 PM   #22
 
Join Date: Nov 2002
Posts: 10
jarcher How did things turn out after all? Did you figure out why you're slide continues to lock open? As for me I took my P40 back to the smith I bought it from rather than sending it back to Kahr and he looked the pistol over and asked if I wanted another one. I took a P9 back home with me this time. Figure I would trade some stopping power for reliability. I have as yet to fire it but will do so on Friday morning. Will let you know how it goes. By the way the barrel and chamber on this pistol look much better and the slide fits much tighter on the frame.

ezurg
 
Old 03-08-2003, 05:32 PM   #23
Senior Member
 
Join Date: Mar 2002
Posts: 113
Sent my Elite 2000 in on Feb. 28 for finish problems. Called on 3/3 and verified they had received it. Was told the refinish would take a week. Called to check on 3/7 and was told they hadn't even touched it yet. Guy on the phone said what with the weather and all they had not had a chance to look at it.
Seems to me that they could have stripped it and then sent the frame and slide off to be black ox'd since it was going to take so long. At this point they won't even tell me how long it will take.
Brand-new pistol with finish problems, and now I don't even know how long it will be before I get it back.
Anyone have any tips on who or what can expedite the work I asked for?

Thanks,

sc
 
 
Old 03-08-2003, 06:43 PM   #24
PM9
 
Join Date: Sep 2002
Posts: 68
jarcher:
In my experience Speer Gold Dot ammo always seems "hotter" than most other ammo. It is per SAAMI specs, though, but I suspect most othe manufacturers stay a little further under the limit.

.40 always has a much sharper "snap" than either 9mm or .45, and the polymer P40s are among the lightest of pistols. I don't think they were meant to be fun to shoot for lots of rounds at the range.

I really like Speer GDHPs.
I have two .40 pistols, and really like them. But when I think about firing a pistol as light as the P40 (which I haven't done) I just think it would be like trying to hold on to a large firecracker while it explodes.
 
Old 03-11-2003, 06:00 AM   #25
 
Join Date: Dec 2001
Posts: 5
Best results from customer service

Spentcase

From my earlier experience working as a computer technician the best thing to do is treat them in as friendly manner as possible. Try to call as little as possible and when you do don’t demand a finish time. The more they like you the more responsive and better attention you will get.

When I worked in the computer store with polite customers I would take extra time and make sure my work was perfect and I would often correct unrelated problems at no charge just to make the customer happy for the inconvenience of needing to bring the computer in for repairs. On the other hand, customers that were rude, kept calling me for no good reason received the absolute minimal effort. If I was really in a bad mood, I would tell the customer that we had to order a part and it would take a few days, when actually we had plenty in stock. There are also some vindictive things that I did and now ashamed of.

It is extremely frustrating to be interrupted with constant phone calls. On Saturday we had to have one technician there just to take calls and answer questions, never touching a PC. Its like kids in the back seat repeating “Are we there yet” over and over and over. You almost never meet someone that has done it for more that a year because of burnout.

You also need some luck, since repair work comes in waves. One day nothing to do, next day enough work comes in to take up five days work to complete.

Don’t worry about applying pressure, I am sure that they have a bunch of managers ridding their back and watching reports on how long it takes to turn around work.
 
Old 03-11-2003, 10:31 AM   #26
Senior Member
 
Join Date: Mar 2002
Posts: 113
Mitchell,
While I can appreciate AND relate to your experience I don't think it applies here. I haven't made a pest of myself, nor would I. In this instance, the situation is somewhat different because I asked for warranty work as well as enhancements. And because Kahr does not have a comprehensive price list or time estimates for such, or an explanation of shipping charges in cases where there is both warranty and requested work to be done, I had to call the first time in order to know what my charges would be. I was told on that call that it would take a week to get the gun back from the "finish" shop. I called the second, and final time just to get a status. Yes I am impatient by nature, but I am also courteous. And I would never "demand" a finish time.
It was then that I was told that the gun had not been touched. I felt and still feel that since the gun had to be sent outside of their own facility for finish work, that they could have invested the small amount of time required to dismantle it and get it out for repair, rather than letting it languish on someone's repair pile.
I also understand that there are times when things are just too busy. But that situation was not relayed to me when I called that second time.
I can't help but wonder if the reason there is no "Usual and Reasonable" time estimate for warranty repairs, available on their site is because they are simply understaffed. I got the impression that there are only 3 people there to handle all warranty work.
I appreciate the advice, and am happy to say that what you offered is my usual modus operandi. Unfortunately that does not always bear fruit...

sc
 
Old 03-14-2003, 05:12 PM   #27
 
Join Date: Dec 2002
Posts: 4
Quote:
Originally Posted by spentcase
Sent my Elite 2000 in on Feb. 28 for finish problems. Called on 3/3 and verified they had received it. Was told the refinish would take a week. Called to check on 3/7 and was told they hadn't even touched it yet. Guy on the phone said what with the weather and all they had not had a chance to look at it.
Seems to me that they could have stripped it and then sent the frame and slide off to be black ox'd since it was going to take so long. At this point they won't even tell me how long it will take.
Brand-new pistol with finish problems, and now I don't even know how long it will be before I get it back.
Anyone have any tips on who or what can expedite the work I asked for?

Thanks,

sc
SPENTCASE,
I too had an Elite 2000 with finish and mag release catch problems right out of the box. I had nightsights put on my gun by a local gunsmith; because it's impossible to remove factory sights without breaking them. Because the gun has to be "vised" to get the factory sights off, my gunsmith marred my slide in the process of removing them. I emailed Kahr customer service and asked if they'd RA the gun for the mag problem. They promptly sent me a RA#. I shipped the gun with a letter asking why it takes "alot" of work to remove the factory sights. I also stated that it's not possible to adjust the sights because they are in there so tight. In my letter I asked how much it would cost to replace or refinish the slide; that was on February 11. I heard nothing for 2 weeks, so I called and confirmed they received my MK9. They had received it and because I requested refinishing, they told me it had to be sent out and it could take 1 month???? Finally, I called on March 11 and asked when I'd be expecting my gun. I spoke with David and he searched for and finally found my MK9. He said it was done and was just waiting for the paperwork to be completed. I asked that he ship it overnight and he agreed. I took off work the following day to sign for the gun; it never arrived. I called and spoke to David again and he wasn't sure why my gun didn't arrive. He went to the shipping dept. only to find that they never sent it. He apologized and said it would ship today. That was yesterday, it arrived today. After waiting over a month, I opened the box and was pleasantly surprised, not only did they replace the mag release, I got a BRAND NEW slide to boot. All repairs were done at no charge. I went to the range tonight and the gun was flawless. Finally after 3 mos. of legal paperwork and repairs, I'm the proud owner of a wonderful MK9. The gun is accurate and easy to shoot too. The moral of my long-winded post is BE PATIENT BUT PERSISTENT, and when you need an answer speak to DAVID. David if you read this post, Thank You. Kahr Customer Service may not be a quick as we hope, but it's top-notch and very good.
 
Old 03-14-2003, 06:37 PM   #28
Senior Member
 
Join Date: Mar 2002
Posts: 113
melman8r,
Your experience is somewhat comforting. Today was the 10th day that they have had my MK. I didn't call today, but last Friday they told me that it would take a week to have the gun refinished. I figured I'd wait until next Tuesday before calling again.
I have read on other boards that Kahr has an excellent reputation for doing the right thing, but that sometimes it just takes awhile to happen. I figure that if it takes a little longer, but like you I receive quality service, that that would be better than getting my gun back quickly but not right.
So congratulations on your experience. I'll keep you posted on what happens in my situation and hopefully it will end as yours and others' have.

Oh, and I did speak to Dave when I originally called to make sure they had received my gun. The last time I did not, but the next time I'll surely try to. Thanks for the tip!

sc
 
Old 03-28-2003, 03:42 PM   #29
Senior Member
 
Join Date: Mar 2002
Posts: 113
Update:
Wed, 3/26 received a call from Javier at Kahr. He said my MK9 was back from being refinished, but that the Novak rear sights that I had requested (on March 3rd), were now not in stock. He said they should be in on Friday or Monday, then said I should call on Wednesday, 4/2 to "check". Not sure why the sights could not have been set aside to await the return of my gun from the finish shop, but hey I suppose they have their reasons. On Monday it will be four weeks that they have had my pistol. Sure hope the wait turns out to be worth it....been a while but I seem to remember it was a very impressive shooter during the short time I had it before sending it in.
 
Old 04-07-2003, 02:42 PM   #30
Senior Member
 
Join Date: Mar 2002
Posts: 113
I got my Elite 2000 back from Kahr today. It came next day FedEx, just as David told me it would on Friday. The finish on it, this time around is flawless. It is obvious that the gun was stripped and sent out to be refinished as opposed to just being touched up. They did a superb job on it.
Also, as David told me before I sent it in I was not charged for shipping to return it to me, nor was I charged for the cost of installing the Novak nite sites or the stainless steel guide rod (which came complete with both springs). They returned my old sites and the original guide rod and springs to me.
Assuming the gun shoots and performs as well as it did before I sent it in, this was well worth the wait. From all appearances what I was told about the Kahr shop doing the right thing and good work certainly is the case in my situation. Javier is the one who did the work on my gun, while David provided the information. They know their stuff.
 
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