S&A Knows Service - Pistolsmith
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Old 09-16-2004, 02:56 PM   #1
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Join Date: Feb 2002
Location: Fort Worth, Tx
Posts: 249
S&A Knows Service

I bought a used P14 two weeks ago & whoever fit the beavertail left so little engagement that with a little wear the safety started letting the gun fire without being depressed. A buddy said that he could build up the surface with his TIG so that I could refit it and so I called Smith & Alexander to find out what alloy it was made from. The welding supply's I spoke to said it was an oddball steel & none of them had the filler rod in stock. So I called S&A again to make sure I had the right stuff & the woman who answered the phone let me speak to an older gentleman who said he had some filler rod but then decided to just send me a new safety!
There was absolutely no reason for him to do that, as the poor fit most definitely wasn't their fault. I appreciate a company that doesn't require you to be a 15k a year customer in order to do a favor.

Positive stories don't get repeated much, but I'm definitely glad to be able to tell this one.
 
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Old 09-16-2004, 06:49 PM   #2
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Join Date: May 2001
Location: Tucson, AZ
Posts: 2,141
They have always been very helpful with me, even with very
small orders like grip screws. Attaboy for S&A!
 
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